Success
Strategies for Creating More Positives, Civility & Success

Our words, actions and attitudes affect our own lives and those around us. This inspiring presentation demonstrates: why attitudes are contagious; what actions predict likability and why it’s EQ, not IQ, that matters most; turning negatives into positives and reducing cynicism; motivating without money; and creating a more positive future.

Customer Service
SuperStar Customer Service:

Outstanding customer service is the key to success. Just one unhappy customer may tell 9 to 21 acquaintances. This captivating session includes: techniques to keep customers-more-than satisfied, coming back, and saying “Wow”; how to inspire your customers to recommend you; how to use humor and be more likable, and how to become a superstar - even in tough, competitive times.

Sales
Sales Secrets for the New Millennium

Great sales people are not born. .they are self-created. In this informative session you will learn: the top traits and 7 secrets of the best sales professionals and how to develop these attributes and keep customers for life; how the 1% factor impacts customers; how to get you and your brand remembered; how to inspire your customers to recommend you again and again; and how you can dramatically increase your productivity and sales success.

Leadership & Team-Building
Leading the Way to 21st Century Success

Tomorrow’s leaders heighten team contributions, lead by example, think creatively, reinforce people skills and earn respect. This fast-paced program demonstrates: the top attributes of a leader; the power of credibility, attitude, listening, communication, relationships and team-building; how to create an environment of excellence and fun; and how to change your future as a successful leader and team-builder in the 21st century.

Motivation & Inspiration
Reaching for the Stars

It’s not enough to feel good after hearing a great presentation. People need to take action in order to achieve results. In this session, Mary-Ellen Drummond brings together the best from her programs to inspire everyday excellence. You’ll hear: how our attitudes, communication, and people skills effect performance; how to provide what all employees, customers, and people want most; how to stay motivated; and how to keep moving forward with success principles that really work.

Just a couple reviews:

“On a scale of 1-10, a 15!”
--- Disney Worldwide Services, Inc.

“Mary-Ellen Drummond’s presentations inspire audiences to take action and become more powerful, positive and persuasive in their personal and professional lives.”

You are a star! You developed an instant rapport with the audience and they were with you throughout your presentation. Your enthusiasm and passion for excellence clearly shows why you are so sought after.

---Ultimate Success Conventions, Singapore

Your participation at our sales meeting exceeded all my expectations. More importantly, to hear the rave reviews by the sales force is really what I was hoping for. You truly are a WOW!

---Advertising Director, Smithsonian Magazine, New York, NY

Your blend of knowledge, training skills and style provided our attendees with a highly professional and refreshing presentation. It was obvious you had spent a great deal of time tailoring your talk to Lucent Technologies. I felt we got our money’s worth and much, much more!

---Lucent Technologies, Leadership Conference

I immediately noticed a change in our staff as a direct result of Mary-Ellen. . .truly, her workshop had a tremendous impact. It pushed us out of our comfort zone. It left us with a fresh perspective and many new skills that we have already begun to implement.

---DataTree Corporation

The difference between ordinary and extraordinary is that little extra. You displayed that ‘extra’ - that energy that pride, that commitment. You can’t thank somebody enough for that.

---CMA, Scientific Dimensions, Inc.

Your message was powerful and the hours seemed like minutes. At the conclusion of your program, we sat there mesmerized, not wanting to leave or for the day to be over.

---Holiday Inn

For more information on Mary-Ellen’s programs and presentations call: